Q

Domain Name & Hosting

Do you arrange buying the domain name and hosting for the site, and is this included in your quote?

A

I prefer you to do this as it gives you greater control over your website. I will guide you through the process and make recommendations. If you want me to do arrange these it will be in the quote and will have an annual fee too.

Q

Updating the Website.

How easy will it be for me to report on and update my website? If it requires specialist knowledge, will you provide training for myself and my staff?

A

Most basic changes are easy and very similar to using a word processor like Word. I always show people how to do it, can provide written ‘how-to’ guides on your website for reference, and show more complex functions in personal tuition.

Q

Ongoing costs

Will there be any ongoing costs for general site maintenance?

A

Once the free 3 month period of maintenance is over you can choose to DIY (free), or from a selection of monthly-pay plans, depending on your website and marketing  aims.

Q

Optimize the website/SEO

Will you optimise the website for search engines?

A

On page optimization with keywords, tags, headline hierarchy and content is included.
Deeper national and local SEO can be arranged, and adwords advised upon.

Q

Responsive

Will the site be mobile responsive?

A

Yes.

Q

Mobile First

What does Mobile First mean?

A

It means designing websites for mobiles or smartphones as the most importantdevive, more important than a tablet, laptop or desktop. It’s a Google company term.

Q

Another design

If I am unhappy with the finished design of my site, can it be amended and is there a cost associated with this?

A

Stage one of the build, showing the proposed design can be changed without charge up to two times after the initial proposal.
Past this stage, with a populated site the design change will incur extra cost. The cost will be determined by the complexity of the change.

Q

Providing words and pictures

Will you provide content and imagery for the site, or should I provide it?

A

It is best that you provide content and imagery so it fits with your perspective, and you have copyright.
I can provide content and imagery for appropriate copy writing and photo search/photographic fees.

Q

Google Account.

Why should I get a Google account?

A

With a Google account you can access a range of Google services which can be very useful, and many of which are free. Google Analytics is great if complex, Google webmaster and maps need an account – it makes life easier and your website potentially better. And don’t forget the power of Adwords.

Q

Cost of changes

How much will future amendments to the site cost?

A

This depends on the level of maintenance package you have chosen, as above in ‘Ongoing Costs’.
If you have no maintenance package charges will be at the current hourly rate; please ask.

Q

Something goes wrong

How is my website protected if something goes wrong?

A

I will fix it. If it is a quick fix I’ll do it within a day normally. If it is a complex fix the same applies if you have a maintenance agreement, as I can reinstall from a backup.

Q

Future development

What is the scope for future development of the website? Is it built to grow quickly?

A

Your website is able to grow to whatever size you wish. Often a site which grows fast and a large amount has a change in function, and this sometimes needs new development.

Q

Backups & Data storage.

Will you keep copies of all the written text and images, as well as keeping backups?

A

No, unless it is part of a management care arrangement. Otherwise it is your responsibility.
I will not keep anything past the 3 month free help period, although the hosting service will usually have a backup which they can restore.

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